Return, Refund, Cancellation & Delivery Policy

Echooo is a software-as-a-service platform for influencer marketing campaign management. We do not sell, ship, or deliver any physical goods. References to “delivery” in this Policy mean the provisioning of digital access to our Services, not courier or postal delivery. This Policy explains how subscriptions are billed, how you can cancel, and our refund terms.

All amounts paid to Echooo are for access to a digital platform and associated support (discovery tools, campaign management, AI agents, analytics, and reporting). No physical product is shipped to you at any stage, and standard shipping or returns concepts, such as returning damaged goods, do not apply.

Access to the Services is delivered electronically and is generally provisioned immediately, and in all cases within 24 hours, after your payment is confirmed. You will receive account credentials or dashboard access at the email address associated with your account. If you do not receive access within 24 hours of a successful payment, contact us using the details in Section 9 and we will investigate and resolve the issue promptly.

Certain Services are offered on a subscription basis, billed in advance on a recurring cycle (monthly or annually, as selected at checkout) as described on our Pricing page or in your order form. Subscriptions renew automatically at the end of each billing cycle unless cancelled in accordance with Section 5. You are responsible for keeping your payment method up to date; we may suspend access if a renewal payment fails after reasonable attempts to collect it.

You may cancel your subscription at any time, with no notice period required, by contacting us using the details in Section 9 or through your account settings where available. Cancellation takes effect at the end of your current billing cycle: you retain access to the Services through the remainder of the period you’ve already paid for, and you will not be billed for the following cycle. Cancelling does not entitle you to a refund for the current or any prior billing cycle.

Fees already paid are non-refundable, except where required by applicable law. Because the Services are delivered immediately upon payment and provide ongoing access rather than a one-time deliverable, we do not offer partial-period or pro-rated refunds for unused time within a billing cycle. This applies whether you cancel, downgrade, or simply stop using the Services.

If you believe you were charged in error, or a payment failed to provision access as described in Section 3, contact us within 30 days of the charge and we will investigate in good faith.

If a payment is processed more than once for the same order due to a technical error, or a transaction is declined by your bank or card issuer but funds are still deducted, contact us with your transaction reference and payment confirmation. Once verified with our payment processor, we will refund the erroneous or duplicate charge to your original payment method within 7–10 business days.

We encourage you to contact us directly to resolve any billing concern before initiating a chargeback with your bank or card issuer. If a chargeback is filed for a charge that was properly authorized under these terms, we reserve the right to suspend the associated account pending resolution and to contest the chargeback with supporting evidence of service delivery.

For questions about this Policy, or to request a cancellation or refund, contact us at:

Klout Technologies (Private) Limited
Email: info@echooo.ai
Phone: +92 339 8556880

179-A, Scotch Corner, Upper Mall, Lahore, Pakistan