Echooo Social Insights Extension – Support
Contact Support
📧 Email: support@echooo.ai
🕒 Response Time: Within 24 hours (business days)
Frequently Asked Questions
Installation & Setup
Q: How do I connect the extension to my dashboard?
A: Click the extension icon and follow the login prompts to authenticate with your Echooo account.
Q: The extension isn’t showing data. What should I do?
A: Ensure you’re logged into your Echooo dashboard and visiting a valid Instagram profile page.
Using the Extension
Q: How do I add influencers to my campaigns?
A: Visit an Instagram profile, click the extension icon, select your campaign from the dropdown, and click “Add to Campaign.”
Q: What social media platforms are supported?
A: Currently supporting Instagram, with more platforms coming soon.
Technical Issues
Q: Extension not loading properly?
A: Try refreshing the page, clearing browser cache, or reinstalling the extension.
Q: Getting authentication errors?
A: Log out of your dashboard, clear browser cookies, and log back in.
Report Issues
Found a bug or have a feature request? Email us at support@echooo.ai with:
- Browser version
- Extension version
- Steps to reproduce the issue
- Screenshots if applicable
Privacy & Security
View our Privacy Policy for data handling information.
